Frequently Asked Questions

Q: Do we need to place orders in advance or can we walk in?
A: As all our products are 100% handmade, we encourage customers to place orders in advance to avoid disappointment.

Q: How do we place orders?
A: To place orders, please call us at 6337 2417.

** The Online Shop is currently not available.

Chinese New Year Orders
*CNY 2023 Orders are open now!
Chinese New Year orders should be placed a few months ahead. Please drop us an email for pricing and ordering details.

Q: Do you have local delivery service?
A: Our delivery is outsourced to a third party. The delivery company charges $35.00-$45.00 per trip, depending on the location.  We will waive the delivery charge for orders exceeding $600.00.  We will require full payment BEFORE the delivery date. Payment can be made through PayNow or Internet Bank transfers.

Q: Do you sell items individually? Or are you able to pack them individually?
A: All products are packed as indicated. We do not provide alternative packaging.

Q: Are your products Halal certified?
A: No, our products are not Halal certified. However, all our items contain No Pork. No Lard.

Q: What time are bean curd tarts available?
A: Bean curd tarts are only available after 1.00pm. We advise customers to call and place orders well in advance to avoid disappointment.  Online orders is now available for this product. Please place orders 3 days in advance.

Q: Do you accept Credit Card payment?
A: Credit card payment is currently not available.

Q: Do you accept exchanges or refunds?
A: Due to hygiene considerations, all products sold are non-refundable and non-returnable. We do not accept exchange of products. Please seek clarification with us should you have any questions regarding our products.  We will be happy to help you with your concerns before you place an order .
 
For other queries, please email us at [email protected]

ACCURACY OF CONTENT
From time to time, the Site may include information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.  LE Cafe Confectionery & Pastry reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).


Last updated: 16 Oct 2022