Frequently Asked Questions
Q: Do we need to place orders in advance or can we walk in?
A: As all our products are 100% handmade, we encourage customers to place orders in advance to avoid disappointment.
Q: How do we place orders?
A: Call us to place your orders. We DO NOT accept email or online orders.
*For festive periods (eg. Pineapple tarts for Chinese New Year) orders should be placed a few months ahead.
Q: Do you have local delivery service?
A: Our delivery is outsourced to a third party. The delivery company charges $35.00-$45.00 per trip, depending on the location. We will waive the delivery charge for orders exceeding $500.00. We will require full payment BEFORE the delivery date. Payment can be made through UOB bank transfers.
Q: Do you sell items individually? Or are you able to pack them individually?
A: All products are packed as indicated. We do not provide alternative packaging.
Q: Are your products Halal certified?
A: No, our products are not Halal certified. However, all our items contain No Pork. No Lard.
Q: What time are bean curd tarts available?
A: Bean curd tarts are only available after 12.30pm. We advice customers to call and place orders well in advance to avoid disappointment.
Q: Do you accept NETS or Credit Card payment?
A: No we do not have these services in our premises. We accept cash payment only at our shops.
Q: Do you accept exchanges or refunds?
A: Due to hygiene considerations, all products sold are non-refundable and non-returnable. We do not accept exchange of products. Please seek clarification with us should you have any questions regarding our products. We will be happy to help you with your concerns before you place an order .
For other queries, please email us at email@example.com
ACCURACY OF CONTENT
From time to time, the Site may include information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. LE Cafe Confectionery & Pastry reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).
Last updated: 17 June, 2016